Cancellation Policy

Before dispatch

You can cancel any order free of charge before it is dispatched. Message us on WhatsApp or use the contact form with your order ID. Prepaid amounts are refunded to the original payment method within 5–7 working days.

After dispatch

Once the courier has picked up the parcel, the order can no longer be cancelled. Please accept the delivery — you can still return it by contacting us within 2 days of delivery under our return & refund policy, with free pickup and a full refund. Refusing a Cash on Delivery parcel at the door is not a cancellation; repeated refusals may mean we ask for prepayment on future orders.

Cancellations by us

Rarely, we may have to cancel an order — for example if a piece fails our quality check or the PIN code isn't serviceable. We'll let you know right away and refund any payment in full.